Shipping Policy

Introduction

Neonex Store is committed to ensuring the efficient delivery of all products purchased in our store.

Delivery times

Delivery times vary according to the region of Brazil, with a transit time of between 7 and 25 working days.

Freight costs

Shipping costs to all addresses in Brazil are free of charge for our customers.

Order Tracking

Customers can track their orders using the tracking code provided and follow the delivery status directly on our website.

Order processing

The time it takes to process and ship orders is between 1 and 3 working days, guaranteeing efficiency in the shipment of products.

Possible delays

Please note that, in exceptional cases, delivery delays may occur. Should this occur, customers will be informed promptly of the situation and the appropriate measures will be taken.

Be careful when filling in data

It is extremely important that customers fill in their delivery details correctly. In the event of an incorrect address or absence of the recipient, the product cannot be delivered and a new purchase will have to be made.

Contact

For questions regarding shipping, customers can contact us via our customer service channel.

Customer Service

Opening hours: Mon-Fri, 8 a.m. to 5 p.m.
E-mail: suporte.neonexstore@gmail.com
Whatsapp: +55 (84)992054076

Address: Rua Rizomar correia dos santos 59114-240 Natal Rio Grande do Norte, Brazil

CNPJ: 31574279000140