Return and Refund Policy

Introduction

We at Neonex Store are committed to your satisfaction. If you need to make an exchange or return, we are here to help.

Conditions for exchange or return

For an exchange or return to be accepted, the product must be unused, in its original packaging and accompanied by all accessories.

Deadlines

You can request exchanges or returns within 7 days of receiving the product, as provided by Brazilian law.

Procedures

To request an exchange or return, simply contact us and provide the order number. You will receive a tracking code to return the product free of charge.

Defective products

In the event of defective products, please contact us immediately so that we can resolve the situation in the best possible way.

Refunds

Refunds will be processed within 5 working days of approval of the return. The amount will be refunded to the same payment method used for the purchase.

Exceptions

Some products or specific situations may not be covered by this policy. Please consult our terms and conditions for more information.

Contact

For support or more information, please contact us via our customer service channel.

Customer Service

Opening hours: Mon-Fri, 8 a.m. to 5 p.m.
E-mail: suporte.neonexstore@gmail.com
Whatsapp: +55 (84)992054076

Address: Rua Rizomar correia dos santos 59114-240 Natal Rio Grande do Norte, Brazil

CNPJ: 31574279000140